disputing invoices

We disputed some invoices on our commission payments, and we have not had a response, but our property has still been blocked from receiving bookings and we have not recieved a response from any from Booking.com

How do we go about getting our property listing back on track, while the disputed invoices are being handled.

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Mariia Erbes 1 year ago

Hi Shamba Lodge!

If your property has been automatically closed due to an unpaid invoice, you can only reopen it by paying the outstanding balance. Once you do, you’ll be able to reopen your property via the Extranet.

We advise to pay current invoices in full amount to reopen your property ASAP. When the credit note is issued (if the dispute accepted by our Credit control team), you can use this credit note to reduce the future invoices.