Double booked what to do ??

How can I cancel a reservation ? I rent out an apartment but I have a double booking. How can I cancel the reservation? I cannot find the answers on booking.com 


gr eva  

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M Adamopoulou 2 years ago

Hi Eva,


You can  message the guest....

Advise of situation .

Refund if directly prepaid 

Use Request cancellation in Reservation details page.


Beware of relocation expenses...


Hope that helps you?

BrookAve 2 years ago



And never ever use the ICAL sync on BdC if you are listing on another OTA, it does not work in REAL time.


Instead get a 3rd party Channel Manager service



  1. In the extranet, close availability, close rooms,
  2. go to the ‘Inbox’ tab.
  3. Select ‘Booking.com messages’.
  4. Right Pane - Click on ‘See Contact Options’
  5. Choose Account
  6. Now choose TERMINATE, 
  7. follow the next prompts




Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox