Double booking

In four years, this has never happened but we’ve had a dbl booking. Air Bnb booking came in first and minutes later a booking.com one came in. How do I get booking.com to refund the guest? 

BrookAve 2 years ago



Actually you just direct the guest to their booking.com account and have them request the cancelation, and waive the cancel fee, literally that simple.


If guest not responding then do it your self in details page- request Cancel 




Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox