Double invoices issued and payment didn't taken due to illegal visa status


My property id is ***. 2 guests from China had booked my property online but while their documents verification, we found out that their visa were expired so we had asked them to leave the property right away. 

I have a copy of their expired visa. Now booking has issued an invoice. In this case, do i have to pay commission invoice to booking wherein we have not received payment from the guest due to their illegal stay? Also, booking has issued two invoice on the same booking which are: *** and ***

How can two invoices can be issued on the same booking? Could you please revert me on my queries?




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M Adamopoulou 3 years ago

Hi Atul,


Sunce this is only a Partner Community you have to resend your message request through your Extranet inbox tab directly to booking.com.


Wish you well.

BrookAve 3 years ago


Reminder this is Partner Hub, not BdC Partner Support Team. They will never see these posts.


We cannot help with Finance or Action Requests. For that you need to contact them directly.



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