Double payment and refund due on establishment ***. Guinea Fowl House B&B

Finance department:

Please can you assist me with the following double payment made.

Herewith the following payment made from ***.

Jan  R276-00 paid on the 6/1/21

Feb  R1051.56 paid on the 25/2/21

March R812.64.paid on 29/3/21  This was an error on my part as the correct amount should have been R934.54.

I paid the balance due R121.90 on the 26/4/21 so the full amount was paid up.

April  R 972.90 paid  on the 22/4/21

April  I paid R934.54 AGAIN on the 26/4/21 (out of desparation) and requested that my establishment be open again.

Please could you go into this matter and let me know if we could settle the above, or deduct this amount from April commission due to you.

I have had no  feedback from your finance department or able to make contact with 0800981005 as it comes back as NOT IN SERVICE!!!

I have left numerous messages and tried to make contact on following No 021 681 2983,, 021 681 2984 and 021 681 2520 but this is now not possible any longer. PLEASE could you inform your partners with booking.com if these contact details are no longer in service.

Hope to hear from you at your earliest convenience with regards to the above.

Many thanks,





BrookAve 2 years ago


Sorry to hear Michaelle, 


but unfortunately , posting this here, for only us partners and community team, nothing will happen. 

Partner Support nor Finance Teams, will never see it.


Best to auto log a case by message support using the extranet inbox method.


Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox