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Everything you need to know about payments

Hi, everyone in the Global Partner Community! 

Handling payments is a very important part of managing your property. We wanted to make it easier for you to understand how payments work, so we compiled this useful list of articles.

Read more on:

Do you have any questions regarding payments for other partners or are curious on how they handle payments? Ask in the comment section below!


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Meri Vujnović 1 year ago
  • Why is it possible for a global company like this to make so big mistakes with overpayment and even worse, why is this problem not solved for months and months?
  • Why doesn't customer support have any direct communication with b.com financial department?
  • Why does booking.com still owe me money for almost four months? 
  • Why should anyone continue to work with b.com when your payout system is so broken and unreliable?
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Didem - Commun… 1 year ago

 

Hi @Meri Vujnović ,

 

Thank you for sharing your feedback. 

 

I'm forwarding it from our side to our internal teams, as well. 

 

I'm really sorry to hear about your experiences with payments.

 

I believe you've already sent a message via your extranet Inbox, am I right? 

 

When you select the topic Finance (invoices and payments) and the subtopic Invoices and commission, your message will be received by our Finance team. 

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Meri Vujnović 1 year ago

Could this torture be over? While typing the answer, I checked my extranet and it looks like this problem could be over - message saying I still owe B.com money is gone. 
About four months since the overpayment problem was created by Booking and over two months since I returned the money. 


To answer your question, yes, I have sent them multiple messages, customer support on the phone forwarded additional messages (nothing they can do really), I have left feedback, I have submitted a complaint and I have opened a discussion here. 
And with all of this I was left in the dark and without an answer for two months. 


I can see by the posts in the community that there payouts problems have continued for Booking... I have lost all trust in Booking and I think I will keep my listings closed here until problems improve.