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Extra Charge: cleaning fees

Hello, 

 

I am a new host on Booking. I just received 2 reservations on booking, and on the paid detailed, I don't see that the guest paid the cleaning fees of 60 euros during his booking. What is the process for this? 


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11
BrookAve 3 years ago

 

Hi Caroline Lagon

 

The process is to add the cleaning per stay charge in:

 

Extranet > Property >policies > additional fees

 

Unless the cleaning charge is already mentioned and can be paid on check-in, you cannot ask for it after  already recieving bookings. 

 

You can try ask for it , but the guest is entitled to ignore it as it was not on the listing when they made the booking. 

 

Also 60 euro is excessive for a cleaning fee in my opinion. What type of property is it?

 

You profile is missing the listing link.so I could see what it is , so i have to make assumptions without it.

 


Kind Regards, Be Safe, Be Well

 

PS: your partner profile is missing your property listing link, please add it

How & Why Add your Listing to your Partner Community Profile

 

Contact BdC- Location of Partner Only Phone number and Message methods