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False invoice

I am receiving an invoice for a no-show reservation and I will not pay since no one showed up a received no money.


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Ailyn Fernande… 1 year ago

Hello Nikola Pantelic, when you mark a no-show, there is an automatic email sent to the guest to confirm if they did stay at your property. If the guest said yes, then an invoice is automatically generated. 

I suggest you contact your Local Customer Service team and request that the guest sends a proof of payment and allow 15 days to get that information from the guest. After this period, please contact Customer Service again to advise if they have the proof. If not, then you need to contact the Finance team and request to void this invoice for the no-show as the guest was unable to prove they stayed.

Hope this helps.

Ailyn