l
1
Le 27

feedback about a payment

login : ***

concerning : F nr ***- amount 249,75 €

I was about to pay, but I saw indicated "already paid".

But how has this been paid ? I didn' pay for sure.

In the past, Booking used an account that is not mine, but the account of our housekeeper in France,   

I'm afraid you did this again ??   Her account is ***-  She has nothing to do with my rentings/house, and you can't use her account.

It should be replaced by my account, but It seems not possible to change this ?

- Can you check urgent if this has been paid, en from which account ?

- Can you also change the account nr to my account 

TWIN LA PROVENÇA -***- Gavervijver 12, 8820 Torhout, Belgium

 

Best regards

Geert Berlamont  

b
11
BrookAve 1 year ago

 

not here, 

contact Partner Services

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

l
1
Le 27 1 year ago

Can you please just give me the right phone number so that I can call in order te resolve the problem ?  

Geert Berlamont

 

b
11
BrookAve 1 year ago

 

Stop being lazy, the steps are right in front of you!!

l
1
Le 27 1 year ago

Is that the way you give an answer ???

In the meantime of your mail, you could have given me the number.

Very clientfriendly.

Can you give the explanation in Dutch, my mother language please ? In this way I will understand the meaning of the explanation.

 

b
11
BrookAve 1 year ago

 

Hallo Geert

 

  • Dit is de Partner Community, niet het Partner Support-team.
  • Dit is de Engelse community, alle berichten en antwoorden zullen in het Engels zijn.  
  • Om hun te vertalen zijn er verschillende opties:
  • Je praat hier alleen met ervaren vrijwilligers als partners en de zeldzame verschijning van de medewerkers van het Forum Community-team.  
  • Mijn vooraf gemaakte handleidingen en handtekening met beknopte directe stappen om contact op te nemen met Partner Support,
    • zijn er om het idiot proof te maken, dummies gids stijl,
    • dus je kunt het niet verknoeien en krijgen wat je nodig hebt.  
  • Niemand kan u een nummer geven, u moet de verstrekte methoden gebruiken.  
  • Je hebt dat genegeerd en blijft vragen om iets dat we je niet kunnen geven, ondanks dat je het antwoord voor je hebt, wordt het gezien als extreme luiheid.  
  • Dus je volgende actie is om te doen wat ik je heb verteld en precies hoe ik het heb opgeschreven... dus ga door en antwoord niet voordat je het hebt gedaan.

 

Hi Geert   

  • This is Partner Community not Partner Support team.  
  • This is the English community, all posts and replies will be in English.  
  • To translate there are several options:
  • You are only  talking to volunteer experienced partners here only and the rare appearance of the Forum Community team staff.  
  • My premade guides and signature with condensed direct steps to contact Partner Support,
    •  are there to make it idiot proof, dummies guide style ,
    •  so you cannot mess it up and get to what you need to.
  •  
  •   No one can give you a number, you must use the methods provided.
    • You have ignored that and keep asking for something we cannot give you, despite having the answer in front of you, it is seen as extreme laziness.
  •  
  •  So your next action is to do what I told you and exactly how I have written it out.... so get on with it, and  dont reply until you have done it.

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