Fees for cleaning and extra guests

I have just listed my house for rent on Booking.com. I'm wondering if there is a way to add a fee for cleaning and additional guests? 



Profile picture for user m.adamopoulou.hotmail.com m
M Adamopoulou 3 years ago

Hi! Brad,

In your Extranet uder your Property...scroll to find Policies...click and go to Additional fees and charges...there you can edit your cleaning charges.  In Policies you can also find extra beds & cots where you can edit for extra guests.

Hope this helps you.


della churchill 3 years ago

I have a similar question.  My first booking.com guest has booked with 12 hours notice and is not replying to messages.  I need to know if they want the linen package and if so what configuration of beds they want before i can ask for the extra charge. 

How do i even ask for extra charges and what happens if they no show and i still have to pay our cleaner for the linen service?

Profile picture for user bookings.isleofwightvacations.com i
Isle of Wight … 3 years ago

Guests not replying is a common issue. I always use automatic message templates, but most guests still ignore all messages.

Make your settings so that you require a validated phone number. At least you can call your guests.

I prefer to include everything in pricing - far easier than trying to get guests to understand what services are offered, especially when they don't read emails and messages.

No shows, fake bookings etc are a common problem with Booking.com. Ask Booking.com to set up Payments by Booking.com so that guests pay at the time of booking, just like on AirBnB, TripAdvisor and HomeAway. If they refuse, just switch to AirBnB, TripAdvisor or HomeAway, or even all 3 of them. Don't try to do things differently - it doesn't work.

della churchill 3 years ago

Thanks.  I've decided to bail from this platform.  The owner experience for individual holiday homes is very poor and the fees do not represent good value without a clear payment and comms structure