I had a booker that did a no show and was not contactable. I marked the booking as a 'no show' with a partial payment. Booking.com sent me an invoice for full amount. I disputed the invoice as per procedure. 
My dispute was accepted, so only now 50% of original invoice.

I received a charge back from the bank for the deposit amount as the booker used a fraudulent credit card to make pay the deposit, so I contacted via the extranet booking.com and sent though the chargeback letter, I have not received any reply to it. I followed up with a number of phone calls and sent many many messages to client service and via the extranet.  THERE IS NO REPLY FOR OVER A MONTH NOW to any of my messages.

Does anyone know how to get this problem resolved because none of the agents at booking.com have been able to. They never reply to the messages in the extranet. Even customer services DO NOT REPLY even though it says they will get back to you in 2 days. Also submitted a complaint and NO REPLY to that for over a week.

My property has been suspended as a result of this.

What should I do? Any suggestions welcome. I am pretty desperate now.

BrookAve 2 years ago






Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Pashasha 2 years ago

Hi, thanks for the information on how to contact Bdc, this is exactly the manner I have been using to contact them. Presently the phone line says they are unable to answer the phone.

I have attached an example of my messages which have not been answered since 8th July, why do they no respond to either the phone or messages on the extranet?

I am so desperate now I will do anything to get help with this.

Pashasha 2 years ago

They removed the attached screenshot of the messages I received assuring me that the finance team are going to sort out my problem. I think it is against the rules to post a screen shot perhaps.