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1
Pensiunea Noemi
urgent

Financial Department doesn't answer

Hello!

I try desperately to reach the Financial Dept. from the 5th of November, but nobody answers the phone, nor emails, nor messages from the "inbox" section of the extranet.

I have made the payment for the commission, but my properties are still restricted. I need to see if there are outstanding amounts and the value of them.

How can I reach somebody there??

Thank you!

s
3
Sally Tucker 2 years ago

I’ve tried that they can only pass a message on .

This is a very serious issue and needs to be addressed .

im looking into how to move this forward.

good luck 

s
B.
Sergei - Commu…
2 years ago

Hello Sally Tucker! There is a message you may already see on the Partner Hub banners.

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

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1
Pensiunea Noemi 2 years ago

This "technical issue" prevents the Financial Department to answer messages or take calls???

(I bet I will never have an answer on this)

s
3
Sally Tucker 2 years ago

Hi 

yes this is a generic  response and does not answer my complaint . 
I have been charged twice for commission .

Called emailed and now complaint through dispute resolution .

no response .

Do you have a link  to full complaints process ?

Customer support respond about general queries the finance department do not .

 

 

 

κ
2
ΚΩΣΤΑΣ ΠΑΠΑΔΑΚΗΣ 2 years ago

 I just saw your message s from  10 months ago.

I'm facing a similar situation and i wonder if you can share how long did it take you to resolve your problem.

And what did you do to resolve it.

Thank you in advance.

Kostas Papadakis

 

 

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