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Flexible Rates not showing on

Hi everyone, I have been setting up different rates for the past few months, all connected to my PMS  Beds24, and I have created a good 8-10 rate plans both Flexible and Non-refundable, however when acting as customer and booking on the website they all show the correct prices but they also all show as Non-refundable which is not great and very confusing to guests, as it is not clearly stating our internal settings of Flexible 30 days, just today I created a new one to test offering 50% when cancelling within 30 days to be even more flexible, and even this one is showing up as Non-refundable, what am I doing wrong? 




Profile picture for user Janita - Account Advisor j
Janita - Accou… 1 year ago

Hi Pedro, 

Thanks for reaching out. I would suggest contacting your local Partner Support team to have them assist you in listing the policies correctly. I would also ensure you are searching dates which are outside of your cancellation policies to ensure they are correct out there as well. 

You can compose a message via the extranet under Inbox > messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message.