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forget to mark a no show now what?
forget to mark a no show now what?
Booking already sent me an invoice for a reservation, that I never had. All of this hapen in the middle of the cuarentine of couse.
Can I avoid payment ont he new invoice? how?
reservation information
*** 1 guest29 May 202027 Jun 2020Standard Single Room7 Mar 2020
OK
Not paid
US$261US$39.***
It really is your responsibility to make sure your reservations are updated correctly.
You have posted this on the partner forum so we cannot help resolve this. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
Hi, I got a commission invoice from booking.com in respect of a no-show guest for Villa Valhalla Lagos.
Guest never showed up. Between the time of the time frame, I lost my devices: laptop, mobile phones and money to bandits in north east Nigeria. Some people were killed. It was God that rescued me and I escaped. It was devastating. I couldn't think of anything. Kindly CANCEL THE COMMISSION. This occurence is beyond my control. Please help forward to appropriate desk as I could'nt find a way to reach booking.com
INVOICE NUMBER 1579307630
ACCOMMODATION NUMBER 8798690