fraud dept contact

how can i contact the fraud department

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Aaltje B. 4 years ago

BDC has a special group that forms the fraud department. If you look for home and contact and phone them , they will forward you.

If too busy on the phone, try to go to the Extranet , then Inbox, then tell them your question and send it.

The team should get back to you. Give them your full name and name of property / number of property too to get quick reply.

Good luck!


Aaltje B.

Info 4 years ago

sorry lok for home where _-

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Aaltje B. 4 years ago

Hi Info, I will try to explain:

Go to the page for Booking.com where you see the name of your property and your number.

scroll down, all the way to bottom of page

there you see tab with Help Centre

Click on that

Go to the Extranet tap Login there

Within the extranet you can choose from many different topics to choose from. Best for now is : INBOX click on it and choose second option

You can write your story in the open space, and ask them what is their contact number to your country to call about fraud. They will forward you to the right answer.

There is also a contact tab.

Hope this helps,


Aaltje B.

Info 4 years ago

Yes as i have discovered all of the messages sent via xtranet are screened by the local managers then either reacted to or redirected to the relevant department

so all of my messages sent via xtranet are not getting to the relevant dept because the local manager is filtering them out

hence the reason i was looking for a direct email or phone number i could call

Keneuwe Michel… 3 months ago

The screen shots show as proof of my booking and the number of the fraudster/s.

Jamal Abdi 1 month ago

Dear Team

I've been scammed a client James Jorge who made a last minute booking today. My property is in Nairobi Kenya and he was to pay upon check-in.


James Jorge


Wed 12 Apr 2023


Sat 13 May 2023

Length of stay:

31 nights

Total guests:


Total rooms


Total price


Guest name:

 United States


Connect with your guests! Let them know what time you'd like to welcome them or where they should pick up their keys. They're just a phone call away: +1 564 516 7229

He sent me below message via Booking inbox to request to be Chaufered though I told him I dont provide this, he insisted and I sent him a trusted a Cab. He purported to arrive with Emirate flight at 14:15hrs 

The Cab was at the airport and waited for him for more than two hours . he later called saying he is stuck at the airport saying the immigration needed Kenya Shilling he asked me to send him ksh4860 about $40 and he will refund , I noticed is a scam and told him I cant. But he already contact my driver to ask for the same and he was sent. He said he was coming out but after ten minutes of waiting he said he was confused the  amount payable was ksh 8640 and he needed a further ksh 3600. After realizing the driver did pay him earlier I told him dont pay anymore and report him to money service provider. I have to pay the cab fee plus waiting as well as the amount he was paid totalling to $80.

I hope there is a mechanism within Booking .com that shields it important partners and re-imburse for loss incured as a result of a booking that came through this platform

Casa Boer 29 days ago

Dear Sirs,

under the userid 2231944 we has the properties:

Casa Boer

Aqua Apartments

Terra Appartment

Vicky Apartment

Boho Apartment

belonging to our company Gammapolis SRL, VAT-id: RO14406697

today between 16:22-16:26 EET somebody removed this properties unauthorized from our account.

Also, somebody modified unathorized the contact informations, and removed the email address noemi@online.de


In the same time at 16:55 EET, our user account with the userid 2228452 "Centru de Recreere Kentaur" belonging to our company Kentaur SRL, VAT-Id RO20121040 has been removed unauthorized, and the primary email contact office@kentaur-farm.ro ha been removed.

Please review this problem, and set us our properties back.

Best regards,

Botond Boer

Managing partner for

Gammapolis SRL and Kentaur SRL