Front desk Agent

Good evening.

I am requiring some assistance with reservation ***  ***.

When the guest checked in we noticed that the rate has been changed by booking.com and there for it is showing another rate in our system.

We will need verification for why this rate has been changed and confirmation of the new rate so that we will be able to proceed with the refund for the guest.

In case of further questions please contact Abiy who holds the role of Night Manager.

We will be looking forward to hearing from you.

Kind regards


Front desk Agent 

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Aaltje B. 4 years ago

Hi Clair. 

Probably call the BDC finance department. They will assist. They can look into your situation via computer, we can't.

Hope you can contact them. 


Aaltje B.