Getting paid by bank Transfer

I registered my property a few months ago, I had some reservations where customers checked in and out successfully, however, now I am trying to claim the money from booking.com by bank transfer but i dont know how I can do that. any help is appreciated,

Note: I have added my bank detail successfully,

thank you

BrookAve 2 years ago


Hi Mohmmed 


Right first things first, to be crystal clear, when you add your Bank account and do nothing else related to payment method, zero , literally nothing will happen.


By default when a guest books, you adding your account has no association with a Guest making a reservation.


When you add your Bank account, the only time that becomes 'active' is when you sign up and get approval for  a service called 'Payments By Booking.

In other words those details are only for BdC to do a transfer to you, and not the guest.


Otherwise, when a guest books a reservation, you need to take direct payment, prepaid in advance or on arrival via a method you can provide.



So the concern now is you have had multiple reservations complete their stays, and did not pay you directly.


I have to assume that as you have not actually said you are using Payments By Booking.



Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


For when its urgent never post here go straight to phone method ,as per below.


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Kind Regards