Guest amy have been charged twice

Guest made booking with payment being held in VCC

Guest checked in I did not see that the paymengt had been made this way, I charged the guest in the office.using eftpos. Same CC was used for both payment for the VCC

If I mark that the guest has paid in full on his profile, will the guest be charged with VCC?


Can I leave it and all is good?


BrookAve 3 years ago


Hi Peter 


You just need to speak to PArtner Support to cancel their transaction or after confirming payment received by BdC , cancel yours.


Your next step is to phone partner support


Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


For when its urgent never post here go straight to phone method ,as per below.


 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox



Kind Regards