Guest is asking from me, to cancel his reservation, because she had some medical problems and she can not cancel reservation
This is a number of reservation 3648572972.
The guest had a reservation for today 08.07.2022. Friday.
She texted me that she had some medical problems at the airport, and now she is in a hospital and she can`t request to cancel the reservation.
When I try to do that, I got the message that I should contact customer service, because ("cancellation request must be received at least 48 hours before the guest`s check-in date".)
And I can not choose "mark as a no show".
Can you please help me to cancel this reservation, because it is Friday, it is the weekend, and I could have some other reservation, I already lost a lot of money, because this reservation is from 28 of june.
Apartment New Belgrade