Guest asks for invoice. Should they ask from booking.com instead?

Guest asking for invoice, claiming he is a business traveller.

Actually , he stayed with family and kids, so it doesn't look like business travel, but in Poland a lot of people registered as private entrepreneurs, and have business tax number

There's two problems for me as a host:


1) I do not get payment from guest directly. It's handled by booking.com, and I'll receive money in next month

2) I can issue invoice only for amount which I received: minus 15% booking.com commission.

Indeed, customer would want to claim the whole amount paid.


If he is not satisfied, he can leave negative feedback. But he didn't tell in advance that he needs invoice. so I don't know what to do, to make all parties happy.



TCL 4 years ago

I used to have this problem too.
Firstly, I asked booking.com content team to add fine print that we won't issue invoice.
Secondly, I put sign at counter to show when guest check in that we'll provide invoice only direct booking guest. Booking through agencies, please contact your agencies.