Guest booked room that reflects different rate

I had a booking whereby the guest booked a 2 bedroom unit but the price turns out to be the studio price. When I checked the calender on rates, there is no mistake. I need Booking.com to check and revert what went wrong. This has happened a few times. I had no choice but to offer the guest 2 bedroooms for the price of a studio. During peak season (in Dec), I had a hard time explaining the error occurred.

Sharonpowney 3 years ago

You have posted this on the partner forum so we cannot help with this as we cannot see your setup. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.

https://partner.booking.com/en-us/help/where-you-can-reach-us

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