Guest canceled his stay after my request, he should get all money back?


we agreed with guest that he will cancel his request via the host link with option that guest will not be charged. But he didnt get any money back. 

Do you know if he will get all money back? 



BrookAve 4 years ago


Hi Jiří Hrňák


As your partner profile is incomplete missing property link URL, I cannot see how you are setup. Please see below for link on to guide how -to.

What is the payment method?


is it prepayment directly?

did they pay booking.com and you charge a VCC?


Simply contact BdC support to advise of the booking number for them to confirm the process was done correctly.








Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

Profile picture for user m.adamopoulou.hotmail.com m
M Adamopoulou 4 years ago

I think tha quickest way to find out is to call your local booking.com office and ask your support team.

Wish you luck.

Dungowan Water… 3 years ago

Shoudlnt the guest talk to booking.com, thats what why booking.com take commission..