a guest contact

Dear Sir or Madame, 

we tried to contact the guest but the phone they left is not working and we do not have her e-mail address. they check out on 10/07 res. ***


can you send them this message ??

Gentile Sig.ra ***, 

La informiamo che abbiamo provato a contattarLa sul numero che ha registrato in prenotazione ma senza successo. LA preghiamo di contattarci per informarla sul pagamento

In attesa di un suo gradito risconto

Nh Milano Touring 

BrookAve 2 years ago




 contact partner support, see below 3 methods



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox