n
1
Natalie Fung
urgent

Guest credit card is invalid. Booking.com is asking ask money.

Hello, 
Guest credit card is invalid. We cancelled guest reservation. Guest stayed in another hotel. We didn`t receive any payment.  

Booking.com is asking ask money for the other hotel. Do we have to pay? 

Best Regards.

b
11
BrookAve 1 year ago

 

elaborate in full but likely yes  you do as you said you cancelled not the guest.

 

 welcome 

 

 no one here but us leprechauns , contact partner support.

 

  • Remember this Partner Hub is not a direct line to any support team.
  • So never post action requests here, nothing will come of it.
  • Always message or phone Partner Support directly instead. Method #4 Public Phone List 

 

Click on my name for more guides

C1

 

 

 

C2

n
1
Natalie Fung 1 year ago

Hello BrookAve , 

1) Every guest has responsibility to use a valid credit card.
2) Hotels have rights to cancel fake reservations. 

Best Regards.  

 

 

n
1
Natalie Fung 1 year ago

Please read booking.com agreement with property. A18 


Best Regards, 

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