Guest Deposit

We have a guest deposit system set up which was to be charged to the customer in the case where something in the property has been damaged.  Recently the guest has been charged the deposit and it has been forwarded it (we haven't requested as a result of any damages there has been none).  How does the deposit be returned to the guest and stop this from happening again?

BrookAve 3 years ago


Hi Martin, 


Ok so if I read this right, Guest paid a deposit ,and now you just want to return it?


How did they pay the deposit?


If bank SEPA IBAN transfer, then you just need them to provide their IBAN account info , and you add them as a PAYEE or one TIME PAYEE on your bank account of money transfer service.


or might be able to request your bank CS  team to reverse the payment, return it.


Reminder you cannot post actions requests or any action request on here.



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