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Guest didn't pay full ammount

hello

 

The guest that we hosted on January 2975123378 didn't want to pay the full amount as per the booking; they have just paid 12.000 rsd and said they were not happy, so they decided to pay that much. In previous communication with them, they clearly stated that they were happy and that they didn't need anything additional. 

If needed, we would gladly share the Viber and communication with them.