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Guest left without paying
The credit card a guest gave us was different than the one they used to book with. It declined, the guest was here two nights and didn't pay.
The credit card a guest gave us was different than the one they used to book with. It declined, the guest was here two nights and didn't pay.
Hi SGUHX_Hampton_suites.hilton.com
As this is partner forum, you might need to contact BdC support directly to see what options are availabile.
Go to extranet dashboard > Inbox > Booking Messages...
Click on Contact Us, message or phone. Phone option reccomended.
They might simply contact the guest or booker (sometimes the booker is not the same as the guest), and ask them to provide card details for the amount outstanding.
But there is no guarantee any of this will work.
I use the Payments by BdC and set it up as prepaid so I do not have any of these issues.
Its something you might consider for future.
Kind Regards
Note:: adding your property link to your partner profile helps other partners help and advise you.
https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…
Kind Regards
Note:: adding your property link to your partner profile helps other partners help and advise you.
https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…
As Barry says, use Payments by Booking.com. That way, guests have to pay at the time of booking, just the same as on AirBnB, TripAdvisor and other systems. If Booking.com refuse to set this up for you, close your Booking.com account and set up on AirBnB. Don't make life difficult for yourself, don't risk no shows, frauds, fakes, non payments etc. Do it right.