Profile picture for user riveredge.breede.co.za r
1
River Edge
seeking advice

Guest not responding to any Email Correspondence,

Good Day 

I cant get hold of the guest:

*** *** ***

does not have a correct contact number so we cant get hold of her, her email is also not her real email address and therefore we cant contact her to collect payment.

 

She has not corresponded to any emails sent to her.

We would like to cancel this booking as this is over a weekend and I can resell to anyone now and not later.

 



I have to sort this out as soon as possible to prevent any no-show over a weekend.

Please call me ASAP to sort out this complaint URGENTLY.

Regards
Leanda Mostert
***

b
11
BrookAve 2 years ago

 

Your next step /action is to message or phone BdC Partner Support

 

 

 

Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.

 

 Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

Kind Regards

 

PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners

 

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