guest paying method


   Today i received my first booking . N : 3283136066

   I have no credit cart or pre-payment required. if my guest appeared today, how can i do it? take a cash from her? or does she pays for a booking.com and then you transfer me money?

Please answer

Thank you 


Julie Wagner 1 year ago

Just beware re getting paid. 

Booking.com has not forwarded my guests payments of $3300 for bookings throughout May and June. 

I have been continuously calling and emailing booking.com and no one will help - they just they're sorry to hear and that they'll forward my query to the relevant department. 

I've noticed that many people are experiencing non-payment issues too and cannot get help no matter how many times the call or email. 

I really hope you do get paid. 


Isle of Wight … 1 year ago

If the guest arrives, you'll have to take cash for now

But don't let them book without paying or you'll get a lot of people booking, your calendar will get blocked, and they won't turn up and you'll have no money.

Nazarius Mbona… 1 year ago


How do you make them pay at booking?  i am failing to get where to click

MOHD KAMAL BIN… 1 year ago

Hi Didem,


I have signed up for the Payments by Booking,com. The status is in process and this has been quite outdated, and seem like I couldn't track it. what should I do.

tamo tchanturidze 1 year ago


Unfortunately i didn't find any useful information in this article, because any of described payment method is not available in  my country.

what else we can do?  

I dont't live in the same city i have apartment in, thats's why i have the problem about payment getting in cash



Nazarius Mbona… 1 year ago

The support team for booking.com seem seem very impersonal.   i cried for help on solving the issue of billing me when i never received a single customer but they dont seem to be offering solution.  they blocked my property. now where do i get money to pay them?  my whatzup is +256780262605 and my email is  naz@musph.ac.ug . what is difficult in replying me directly.  

Yash Vilas 1 year ago


Greeting from HOtel Yash Vilas Ranthambhore!!

I have deposited over due amount . kindy make bookable property



Neda Bozic 1 year ago

Dear Ms. Didem,

it would be great if you and your company booking really, genuinely support all of us. 
You are only providing those pre-set automated messages, which are mostly useless. 
We need real time online support, we need a phone number to customer service and we need you to reply to our written messages. 
Partners here should not support each other, just guessing what is right to do and what is not, it should be you and your time providing support for us as, to be honest, you make nice money from us.

Kind regards, 


Profile picture for user d.nohutlu d
Didem - Commun… 1 year ago


Hi @Neda Bozic


Thank you for sharing your feedback and I am very sorry about your experience. I've made a note of it to be shared with the relevant colleagues.


Our community team is a small dedicated team who is here to help our partners with advice to general questions as much as possible. We don't have access to your property or reservation information to check specific cases in detail.


For more detailed support, we always guide our partners to contact our support teams. It's possible to reach them by calling them or sending a message via your extranet inbox.


About partner-to-partner support, learning from other partners' experiences and knowledge can be very valuable in some cases.

BrookAve 1 year ago


  1. As a new partner Payments by Booking will not be available to you.
  2. So you must instead use 3rd party prepay methods
  3. define the nthe process with a time limit into message template - New Reservation
  4. this now enables you to click Request Cancel then option 1 when they fail to prepay within 24h-48h.
  5. its a fantastic cure to prevent No Shows and fake reservations.


Note: You are never limited to just BdC payment methods, this is a myth many assume.






 no one here but us leprechauns , contact partner support.


  • Remember this Partner Hub is not a direct line to any support team.
  • So never post action requests here, nothing will come of it.
  • Always message or phone Partner Support directly instead. Method #4 Public Phone List 


Click on my name for more guides






vidhatridevi vaghela 1 year ago

Hello ISLE of wight ,

I have people all the time booking without paying and my calender is blocked,i am left waiting for guest arrival, No one turns up most of the time, I lose other guest from other booking channels which are more better in terms of the issue i am facing on booking .com

I dont use a credit card machine nor is that option available to me in India.

Can you please advice and help?

vidhatridevi vaghela 1 year ago

Hello Didem,

Thank you for your reply. I really thank u for the prompt reply as it is extremly difficult to contact booking.com unlike how it used to be a couple of years back.

The indian numbers given are not operational. have tried them umpteenth time. U can understand the plight .

I am sorry to say Booking.com has very strict ruls set for the host but from booking.com side things dont work the same way

Nazarius Mbona… 1 year ago

i really have difficult getting right responses from booking.com. but they are fast to request for payment even when you haven't gotten a client.  Their system needs to be tighter to minimise fake bookings.  a few consistence checks on names used and other details can minimise this. there should also be artificial intelligence means to check this.