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Guest Payment

Hi there, 

The guest with booking number 3862127025 is stating that he has to make payment directly to us, however all of our payments must be made to booking.com.

He has stated that he made a payment on Monday 17th October 2022, to booking.com however it was refunded back to him by booking.com.

 

Can you please check and explain how we move forward?

 

Many thanks