s
1
Sand Forest Lodge Hluhluwe
urgent

guest Payments not paid by booking.com

I have been battling for months for Booking.com to eft the following outstanding fees:

Mon 21 Dec 2020
Total price ZAR 5,446.96
*** *** South Africa
IATA/TIDS code: ***
Booking number: ***
Commissionable amount: ZAR 5,400

Total price ZAR 1,734.96
Guest name: *********
IATA/TIDS code: ***
Booking number: ***
Commissionable amount: ZAR 1,720

Thu 24 Sept 2020
ZAR 3,921.81
*** *** SA
IATA/TIDS code: ***
Booking number: ***
Commissionable amount: ZAR 3,888
I have made numerous phone calls, left many messages and emails to booking.com finances to correct this issue. 

b
11
BrookAve 2 years ago

 

Hi

Since you already made contact, try Partner Support instead, see below.

 

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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