I'm new to Booking.com and have a query regarding guest refunds.
My guest booked two nights on separate booking references. She stayed the first night but left the following morning, she wants a refund for the second night, (which has it's own booking reference). Now here's the rub; she paid a discounted, non-refundable, price. Because I'm new to this I agreed to refund her. Booking.com sent a message requesting my agreement to refund but this message has timed out. Two questions:
How can I refund my guest?
Can Booking.com re-send the agreement message?
Any and all help gratefully received