Guest stayed three nights booking paid me half night only


Good day,

i have been trying to contact support and invoicing and finance but no rely

my guest stayed for three nights each night for 100 Euros

the invoice says 300 euros

they took their commission funny which is 50.7 euros and paid me only 59.83 euros !! 
and i cant get to contact anyone

please help it has been few months now

BrookAve 3 years ago


Hi Khalid jarbou


How have you tried? exactly what did you do?


For invoicing by Extranet > Inbox > Booking Messages , click See Contact options, use the drop down menus to select the related finance options and state the bvooking number and then state the issue succintly.


It will take time for replies.