Guest want to cancel because of covid

Guest want to cancel because of covid and I agree to the cancelation without fees. But I can't reach the support. No email support anywhere and no phone numbers! What is going on Booking.com???

What kind of service is this supposed to be!!!!

BrookAve 2 years ago



You dont need to, direct the Guest to logon to their account and do one of these:


  1. click on reservation then cancel to start the process
  2. or  they contact CS team on booking.com - multiple methods including live chat for them.


Actually there is, its literally right in front of you but here is my summarised version, see below.


 contact partner support, see below 3 methods


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox