Guests book and don't show up, but booking.com doesn't allow me to chose no show, so now I have two invoices that they claim they are demanding but customers didn't show up.

How do I make sure customers pay online so that at least even when they don't show up, the payments are made and booking.com gets its taxes there because now how do i pay for invoices of no show ? 

BrookAve 2 years ago


This is 2 different things.


  1. No Shows and no prepayment.
    1. you need to message support when this happens so you then dont get invoiced for it, so now you need to message the mwith the references and say so.
  2. Set Rate to prepaid and non refundable. or make prepaid via Payments by Booking.




Account related enquiries should not be posted here ,instead open acase by message Partner Support, then phone call to follow up after its logged.


See below How to




If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox