Guests check in

If a guest checks in but leaves before there check out time what are you required to do? 

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Aaltje B. 5 years ago

leaving before checkout time. Is that a secret guest? haha

I assume the guest has not paid yet? 'There is no set rule to say that payment has to be done before leaving the property. Do you still have the credit card details? If not paid after early leaving than you mark him or her as a no show. At least you don't pay commission. you still have to clean up his room, Oh dear ~

That is why I always have guests check in and pay. Never any problems. People can leave whenever they want. And not one guest has complained about it either.

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M Adamopoulou 5 years ago

I agree guests have to pay once they check the latest. My guests pay on line and BDC takes care of payments. So far have no problems with payments.

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Mashi Niwarthana 5 years ago

Oh.. so sad.. I think you should get the payment in the evening time the day of arrival. Normally i do it. Actually they can check out any time. So we should be responsible ourselves.

So be careful in the future..!!