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Guests didnt show up
This is bright Island resort,
We recieved your invoice but the visitors did not show up due to their own reasons and they did not communicate to us.
So we wanted you help as it regards to the invoice you sent.
Thank you
Dear Partner,
Since this is only a Partner Community, I think its best you contact directly booking.com through your Extranet inbox tab.
Did you report your guest as a no show???
yes
Have you ckecked this link about no-shows it might help you.
https://partner.booking.com/en-gb/help/reservations/what-should-i-do-if…
Dear Tumwesigye Ronald , we agree with M Adamopoulou! It is better to write directly to our Financial Department as they will take care of it.
As always, take payment at the time of booking, same as with AirBnB or any other system, and make sure your settings are for non-refundable. This will stop fake bookings and no-shows.
Dear Ronald,
Please remember to edit your profile in Community...add photo...add your property link.