We have guests who booked three nights and after the second night informed us that due to a call from work they could only stay two nights and asked to get their money back for the third night. They were really good guests and said "if we could"....We always accept any of requests of our guests like changing dates and similar but this put us in a bit of an awkward situation-realistically with their reservation they blocked that date for other potential guests and our unit will be left empty because they inform us a second day late in the evening. We informed them that we had opened a unit for that day and if anyone else booked we would refund them. What are your experiences and what you do in similar situations?

BrookAve 3 years ago




First and foremost they are NOT entitled to a partial refund, that is never a thing.

Like you said if you get a booking to take it then you may consider it, but again no entitlement for them.


Its literally that clear cut, dont over think it.




Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


For when its urgent never post here go straight to phone method ,as per below.


 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox



Kind Regards