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Guests have not stayed but invoices have already generated

Hi, 
I'm very new to this system and this is the first time that I have been managing property. 

I have received 4 bookings from two entities and none of the guests come to our property from the bookings. Now the system shows that they have stayed and invoices have been generated automatically. 
What to do now..? I think it was spam cause the same person booked the consequence 3 days but did not come to our property. 


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Shaji Anandan 11 months ago

Hi Alam,

Did you mark them as No Show ? You need to within 48 hrs to waive the fee so that there are no commission payable.

Thx

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Md Ashraful Alam 11 months ago

Actually, I have not checked that and was not aware of the "No Show" icon/option. 
I have been receiving similar bookings today and it appears the "No Show" option. 

May I get your advice regarding if I missed marking 'No Show' within the time..

 

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Pratyush Mishra 3 months ago

Greetings Mr. Alam. 

 

Sadly, I have had the same experience. I would be really grateful to you if you could please connect with me. Need some guidance on the issue. My email is: pratyush10d@gmail.com