a gust has booked for July and the rate is incorrect. what can I do

hi I received a booking last night and the rate is way out  what are my options. if the guest had booked one night ok but its a 7 night stay. what can I do. 

brian kenna 3 years ago

I recieved a booking last night while I hadn't fixed the rates for July and if it was for one night I understand but the reservation is for seven nights hence too much to accord this to the customer. what can I do. with I cancel his reservation or I change his reservation  please can I get a quick reply 

BrookAve 3 years ago


Hi Brian,


First fix the rate plan and on the calendar -list view.


Then call partner support to assist with the reservation, and contacting the guest to advise them of the price hike and option to cancel


Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox