Hi, I just want to find out what the normal procedure is with regards to refunds in the case of cancellations.

For example -  the guest paid R1000 deposit, of which I received R968 (R28.75 was credit card commission and R3.25 was bank transfer fees).

What amount do I now refund? R968?  There is still an additional R20.00 fee too?

Please help!



Profile picture for the user b
Bandara Hotels… 5 years ago

It totally depend on your refund policy that you have setup.

If you refund policy is non refundable but you allow guest to refund. Then I will suggest that you should refund at R948. As you need to pay for bank fee, and you need to explain that to guest as well.