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Hello,

Since this is only a Partner Community you have to resend your message request through your Extranet inbox directly to booking.com and inform them...but don’t forget to  mark them as no-show...to avoid paying commission...

You can find contact info in following link.

https://partner.booking.com/en-gb/help/support-contact/contact/how-do-i…

Wish you well ?

Reminder you cannot post actions requests or any action request on here.

Message or Call BdC PartnerSupport ***

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

*** public main lines via Where you can reach us