Hello. Good afternoon.

Hello. We have received your invoice. But out of 2 guest's invoice that we have received, guest with number *** did not visit our hotel so please cancel your invoice.



Profile picture for user sharonpowney.hotmail.co.uk s
Sharonpowney 3 years ago

You have posted this on the partner forum so we cannot help with this.  Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 


If guest to does visit you need to mark as No Show then you won't be an invoice.