Help!! a guest has booked for a month and the prepayment option is unavailable
Im new to booking.com and recently found that a person has booked my apartment for a month in july 2020... but he has the option to cancel his reservation 14 days before the arrival....since i dont have the option to secure prepayment... i feel vulnerable since he can cancel at any time...considering that july is a busy month...what can i do? ask him to reduce his booking time? ask him to cancel it?
when will i have the prepayment option available instead??
thanks for your help!
Hi Oscar and welcome to the Partner Community.
Maybe you should send your guest a message asking him if he has any additional requests so you can start a conversation with him and maybe find out his real intentions.
I also had same problems so I changed my policies so that guests cannot book my property more than 2 months ahead since I had too many cancellations from reservations made ahead in time.
Hope this helps you.