Hiya, So I have had a double booking and the guest who booked through Booking.com has requested to cancel. Booking.com have asked me if I wish to waive the fees
Hello, So, I have 2 situations: 1. I have received a first invoice for June with the commission from Booking but as far as I can calculate, I should only
Open the statement for this invoice in your Extranet. There you will see which reservation it applies to.
This will be for a guest that has paid you directly and checked out during September. BDC are claiming their commission on the booking.
If the invoice, in your opinion, is wrong then in the statement you may "dispute' the charge.
That guest never came i send him a message saying i decline your booking