At Click. 2023 Miami, Sydney Stanback, a Senior Manager on...
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Hi ,i got this what is it about?
Open the statement for this invoice in your Extranet. There you will see which reservation it applies to.
This will be for a guest that has paid you directly and checked out during September. BDC are claiming their commission on the booking.
If the invoice, in your opinion, is wrong then in the statement you may "dispute' the charge.
That guest never came i send him a message saying i decline your booking