Hi, Yesterday guest book my Apartment and later she cancel the booking, she ask about the refund. How the payment is direct refund to her and how long she need to wait

I am New host  Kim Chuan Yap from Kempas Apartmrnt 

BrookAve 1 year ago

If the guest clicked cancel on their account , and you got message to confirm and accept, if you don't have a cancellation fee policy set then any prepayment to BdC and not you, is then 5to 7 days for system to return.


So you have nothing to do but click accept cancellation