Hi...Please someone in here can help me to delete my account with booking dot com????

I keep on receiving invoices of guests which I did not receive. According to them I must keep sitting on computer  watching the screen and go to  NO SHOW guests. your guests are scams, ghosts.

I paid for the real guests I received in December and you did not recognize my payment.

Please delete my account, I already started to rent out rooms monthly.

     Thank you

Profile picture for user jamesbonello.gmail.com j
jaybeegee 3 years ago

Hello and sorry to hear about your invoicing issues!

Please note that this is the partner forum for sharing tips, advice etc and not the customer helpling ie. no one here can delete your account but might be able to offer some suggestions!

To delete your account you need to send a message through your admin portal/Extranet inbox directly to BDC or contact them over phone (contact details available at footer of this page below  > Partner Help > Contact Us)

Alternatively you might be able to do it automatically if you go to the extranet/ admin portal and select: Account > Terminate contract with Booking.com and follow all the required steps.

I believe you can only do this if you have no upcoming bookings. Also you might want to close all availability via the calendar until you sort out the issue.

My advice is rather than close the account/ignore invoices etc you need to work to solve the problem as it might effect you in the future - for all you know it might effect your credit rating or recv a legal letter and you get in all sorts of issues.

Unless you are absolutely certain you will not revert to short lets consider blocking off bookings via the calendar rather than delete the account as you will need to go through all the registration process from start if you rejoin!

GL and stay safe.



BrookAve 3 years ago


"end my partnership"




How can I remove a property or end my partnership with Booking.com?


If you are closing your property temporarily:

If you want to only temporarily take your listing off of Booking.com, we recommend that you simply close your availability for the time you require by following the steps outlined in this article.

Things you must know and understand before removing a property definitively and terminating your contract:

  • Once the contract termination process is started, it cannot be stopped.

  • For you to be able to terminate your contract with Booking.com, it is necessary that you first honour any outstanding reservations, as well as pay any outstanding invoices.

  • In cases when you are not able to honour any outstanding reservations, you will be required to cover the costs of relocation for guests.

If you still want to remove your property from Booking.com you can follow these steps:

We’d be very sorry to lose you as a partner, but if you’d like to end your partnership with us, you can request contract termination by following these steps:

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘Compose new message’.

4) Select the ‘Account’ topic.

5) Select the ‘Terminate contract’ subtopic, and complete the process by answering all questions.

Note: This contract termination process is designed to expedite your request, and is much faster than asking to have your property removed from Booking.com by our customer support department.

Once you perform these steps, within 14 days and/or after any pending reservations have been honoured and any outstanding invoices have been paid, your agreement with Booking.com BV will end. You will also receive an official “Termination Notification Letter” from Booking.com BV. 

If you want to remove your property from Booking.com and end your contract, but you do not see the above functionalities in your extranet, follow these guidelines:

1) Please contact customer support via the ‘Inbox’ tab, with ‘Account’ as the topic.

2) In this scenario, you will also have to close all of your rooms for future dates, so you won’t receive any new reservations. You can do so under your ‘Calendar’ or ‘Rates & Availability’ tab in the extranet.