how to cancel order form

i want to cancel a order form. becaus i have trouble with my house.so the people can't live in my house.i want to give back the money to people who want to live my house.

so how to operate.

please give me some advice.

thank you


BrookAve 4 years ago


Hi Helen,


If you cant get the booking guests to accept your cancel request via messaging on the details page then:

Pickup the phone and ring support team, do not message unless to want to wait days for a response.

See below for contact info.


And just before you do set all rooms to closed and or set inventory per room type to zero.

FYI: Depending on how old the reservations are BdC will likely expect you to pay for the relocations.







Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.