how to cancel a reservation

Hi, I just started on Booking to put the listing of my house on Booking.com.

Suddenly a reservation has been made by guests for 3& of December.

For some reasons the price/night is totally wrong. For my 1st experience,i need help to build my listing.

Any chance anyone can help me to fix this.

Thanks so much


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Sharonpowney 3 years ago

You cannot cancel a booking.  You can request a guest to cancel but that is difficult just because your pricing is incorrect.  I suggest you message the guest and explain you are new and can't honour the booking and suggest some other local places to stay.  Booking.com will charge you a relocation fee if you ask them to do it.  If it is just 1 night then just leave it as is and if the guest has a good price you should get a good review.

Maybe Close for booking until you have sorted out your rates.  Have you joined Genius program or other discounts?   These can all add up, have a search on Help for 'stacking' to explain.

You have posted this on the partner forum so we cannot help with this as we cannot see your setup.  Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.