k
1
Kenneth Macphie

How to charge a no show?

Hello

Started b&b about a month ago.

Had first noshow two days ago.

I want to charge the noshow person as per my cancellation policies.

I marked them as noshow on pulse, and indicated to booking.com I wanted to bill them.

booking.com supplied me with their credit card details, but NO cvc number

I use iZettle card reader to process onsite card payments, i don’t think izettle can process remote payments

How can I charge the noshow guests credit card? (Noshows should not be able to just not show up and not pay imo)

I am based in the uk, if anyone has advice about how to charge the noshow, it would really be appreciated

thanks  

b
11
BrookAve 3 years ago

 

Hi Ken,

 

That sounds like at least two issues:

 

  1. Virtual Terminal This type of  PoS service is needed in order to charge card info when card not on site; such as a VCC Virtual Credit Card; Guest over phone passes card info. example Payrexx.com , sumup.com  
  2. NoShows  & Policy So typcially it depends on how payment is collected. If no prepay as I understand it, and no show, there is no guarantee of payment. Nothing to force guest to honor it.

 

This is why I use Prempayment  via Payments By Booking .com

Another option to charge VCC is enable Online bookings where BdC sends you a VCC instead, then on check-in date or out, and should no show, you can charge based on your policy.

 

 

 

 

 

 

Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 

How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet ‘Inbox’ tab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

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